Customer Service Support

Extended Warranties Plan

One, two or three-year extensions on all products, quotable upon request.

Repair and Return

Exchange Program

Blanket prices for same day shipment of exchange modules.

Quotable Repair and Return

Standard repair and return program, repairs quotable after inspection.

Field Service

Technical Field Assistance

Quotable upon request, $880.00 per day, expenses plus 10%.

Field Service Contracts

Technical Standard Three Year Contract

Yearly five-day technical trip to include training, product maintenance, repairs at site if possible, repairs at JPS at discount, outside vendors repairs handled at discount. Quotable upon request.

Phone, email and fax technical assistance during working hours.

Field Service Bulletins

Customer supplied updates on product improvements and required changes.

Training

JPS Facility or customer site training on all products. Quotable upon request.

Training contracts

Quotable on request, yearly visits.